Shipping policy
Shipping Policy
Last updated: August 21, 2026
Processing Time Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times Once processed, estimated delivery times are:
- Domestic (US): 7–15 business days
- International: 14–30 business days (where available)
Shipping times are estimates and may vary due to supplier processing, carrier delays, or customs clearance. Some items may ship and arrive faster than the estimated timeframe depending on the supplier and your location — we'll always aim to get your order to you as quickly as possible!
Expedited Shipping Certain products in our catalog ship from domestic warehouses and may arrive within 3–7 business days. Product pages will indicate faster shipping availability where applicable.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — check our site for current offers.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update after shipment.
Multiple Shipments If your order contains items from multiple suppliers, they may arrive in separate packages at different times. You will not be charged extra for split shipments.
Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at [your email]. We'll work with our fulfillment partners to locate your order or arrange a replacement or refund.
Customs & Duties (International Orders) International customers are responsible for any customs fees, duties, or taxes imposed by their country. Sassafras Marketplace is not responsible for delays due to customs processing.
Contact Us Questions? Reach us at: SassafrasMarketplace@gmail.com sassafrasmarketplace.com